What we offer
 

Z.K Communications offers customer services on a 24/7 basis. Therefore, now we shall not let you miss your important business calls, as your customer satisfaction needs are efficiently shouldered by us.


Our core is to provide customer service, customer acquisition, and loyalty and retention solutions. Our expertise lies in the effective management of complex call handling and hybrid services with a BPO component. We offer our clients excellent value for money, performance, and high quality staff. Our brand promises to deliver our clients:

  • Excellence
  • Flexibility
  • Affordability

 


Our call center is equipped with state of the art infrastructure and latest blended call center technology, some are listed below:
  • Robust technology setup
  • 24x7 Capabilities
  • Redundancies at every level
  • Predictive Dialers
  • Automated voice recording

Every single call, routed in our call center is efficiently handled by highly trained and professional customer service representatives and we make sure your precious customer is satisfied and gets the right information for his queries.


We provide the complete outsource solution for companies seeking to work with a specialist provider. Our centers operate on a 24x7 basis.

Our services include:

 

Call Center Services
  • B2C
  • B2B
  • Order processing
  • Customized Reports
  • Quality Assurance
  • Verification
  • Surveys
  • Lead Generation
  • Market Research
  • Cross-selling
  • Up-selling
 

Inbound

  • IVR (InteractiveVoice Response)
  • Customer Service
  • Help Desk Support
  • Order Taking & Processing
  • Warm Transfers


We believe it offers the best solution for companies seeking a strategic relationship and would like the value-added benefits of working with a company who will assist them in growing their business.

 
 
©2015 Z.K Communications. All Rights Reserved.